Head to Host Dada control Panel Email Migration
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Email migration in Control Panel
Enter the relevant credentials and then select Sync.
Hostname - This will be the hostname of the mailserver that you are syncing your emails from. If you're not sure what this is then it may be worth asking your previous hosting provider what this is.
Username - This will be the mailbox that you are syncing.
Password - This will be the password of the mailbox at your previous host and of the newly created mailbox at Host Dada. Please note: you'll need to have set up the mailboxes within Host Dada first using the same password as currently used by the mailbox.
Host Dada Email Migration detail
Once the sync has completed, your emails will have migrated over to Host Dada's email hosting.
My email migration has failed, what should I do?
If the sync fails to start, this is likely due to the credentials not being correct. You should confirm that the password you have used is correct and that the hostname is also correct - try logging into the previous hosts webmail to confirm the details are correct.
Can I use the email migration tool more than once for the same mailbox?
Yes, you can use it as many times as you want. You may want to do this if you've recently switched MX records so mail now routes to Host Dada, to get the latest copy of the mail from the preivous mail server you can simply redo a mailbox migration. This will then only migrate emails that are new, so you won't have any duplicate emails.
Does the email migration tool move or copy emails across?
The email migration tool copies the emails and folders across to Host Dada, so no emails are “removed” from your old mailserver/mailboxes.
Can I only perform one mailbox migration at a time?
Yes, you can only perform one mailbox migration at a time per package.
Where can I find my hostname?
Your previous host will be able to tell you your hostname. It is worth trying mail.yourDomain.com as that is a common hostname that is used.
Related Guides
- Basic mailbox settings for Outlook and other email clients (POP/IMAP)
- Diagnostics log collection in Support and Recovery Assistant
- Add an Outlook.com or Office 365 account
- How to Create Email Account in the Control Panel
- Groups naming policy
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